Shipping Policy
Preparation and transport are separate
Amberotterly ships to the United States. The standard delivery estimate includes order preparation and carrier transport.
| Stage | Planning window | When it begins |
|---|---|---|
| Order preparation | 5–10 business days | After order/payment confirmation, subject to needed information |
| Standard carrier transport | 10–15 business days | After dispatch |
| Combined standard planning window | 15–25 business days | Preparation plus transport |
Delivery windows are estimates and can vary with carrier operations and holidays.
Tracking and order changes
Use the tracking details in your dispatch confirmation to follow your shipment. If your shipping address needs to change, email us promptly with your order number and the corrected address. Changes depend on whether the package has been dispatched.
Delivery assistance
If your parcel is delayed, marked delivered but missing, or arrives damaged, contact service@amberotterly.com with your order number and details. For damage, include photos of the item and packaging when available.