FAQ

How do I measure for curtains?

Measure the usable width of the rod or track, then measure from the hanging point to where you want the hem to end.

Which curtains should I consider for a bedroom?

Decide how much morning light you want. For a darker room, consider room-darkening curtains and check for gaps above and beside the panels.

Can I layer two curtains?

Yes, if your hardware has two tracks or rods. Put the lighter panel closest to the glass so you can control each layer independently.

How do I get help?

Email service@amberotterly.com with your measurements or order number.

How do I check what comes with a curtain?

Read the product listing for panel count, dimensions and hanging method. Check whether hooks, rings or other hardware are listed before placing the order.

What if the floor is uneven?

Measure the drop at both ends of the rod or track and check the center. Use those readings to plan clearance where the panel will move.

Will a fabric color look the same in my room?

Daylight, evening bulbs, wall colors and screen settings affect how shades appear. Compare the product images with the room in different lighting.

How do I track my order?

Use the tracking details in the dispatch confirmation. For timing and delivery questions, see the Shipping Policy.

How do I request a return?

Email service@amberotterly.com with your order number and the item you want to return. See the Return and Refund Policy for timing and instructions.